Today we have a health insurance industry where the first and foremost goal is to maximize profits for shareholders and CEOs not to cover patients who have fallen ill or to compensate doctors and hospitals for their services. It is an industry that is increasingly concentrated and where Americans are paying more to receive less.
It's amazing that this is still news to people but that affects the final outcome of the film. When people are treated well and they're made to feel valued they give 110 percent.