A lot of knowledge in any kind of an organization is what we call task knowledge. These are things that people who have been there a long time understand are important but they may not know how to talk about them. It's often called the culture of the organization.

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One of the greatest gifts my father gave me - unintentionally - was witnessing the courage with which he bore adversity. We had a bit of a rollercoaster life with some really challenging financial periods. He was always unshaken completely tranquil the same ebullient laughing jovial man.