I was impressed by Hendrix. Not so much by his playing as his attitude - he wasn't a great player but everything else about him was brilliant.

Random Quote

What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied if the stuff is getting stale if the shelf isn't right or if the offerings aren't right it's the same thing. You manage it like a small organization. You don't get hung up on zeros.