It is so much easier to be nice to be respectful to put yourself in your customers' shoes and try to understand how you might help them before they ask for help than it is to try to mend a broken customer relationship.
What I've learned in these 11 years is you just got to stay focused and...
I feel an intense intimacy with those who have this loathing interest in me....
The poem is the point at which our strength gave out.
