For the blue-collar worker the driving force behind change was factory automation using programmable machine tools. For the office worker it's office automation using computer technology: enterprise-resource-planning systems groupware intranets extranets expert systems the Web and e-commerce.
I want people to think of me as a nice person. I really am so blessed. All of this has been a great experience and I thank the American public so much for putting me in this position. I appreciate every second of it.
