Avon invented the concept of direct marketing and direct selling beauty. And that's still very valid to us. We'll have a firm that will be around for another 114 years as strongly as it was the first 114.

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In every war zone that I've been in there has been a reality and then there has been the public perception of why the war was being fought. In every crisis the issues have been far more complex than the public has been allowed to know.