When you explain to people what you're trying to do as opposed to just making demands or delegating tasks you can build instant trust even if it's just for that short time you're on the phone.

Random Quote

What would be the nicest thing I could say about Newt Gingrich? He may be one of the great supporters of the humanities because you have people who don't want to study the social sciences because it's not profitable and now Newt as the highest-paid historian in American history may be an encouragement to people to study history.