I had two family members involved in World War I: two great-uncles. One of them is on a memorial in France. And the other was a trench runner who survived the war. The average life span of a trench runner was 36 hours but he survived the whole war.

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The biggest job we have is to teach a newly hired employee how to fail intelligently. We have to train him to experiment over and over and to keep on trying and failing until he learns what will work.