Statistics suggest that when customers complain business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

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I can put my legs behind my head and sing 'Happy Birthday.' Because that's something that me and my friends used to do when we were in gymnastics class as kids and I can still do it. I was doing it since I was 8 and 9. They used to call me Gumby. Very bendy.