What you have in most education software is that they're catering to the decision-maker who makes the budget allocations and that decision-maker has a lot of check boxes. Does it do this? Check. Does it do that? Check. They could care less about the end user experience.
But when I lose my temper I find it difficult to forgive myself. I feel I've failed. I can be calm in a crisis in the face of death or things that hurt badly. I don't get hysterical which may be masochistic of me.