Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par it's our fault plain and simply.

No one bill will cure the problem of spam. It will take a combined effort of legislation litigation enforcement customer education and technology solutions.

The interesting thing is when we design and architect a server we don't design it for Windows or Linux we design it for both. We don't really care as long as we're selling the one the customer wants.

We opened a design center in the South of England last year as part of our strategy for being close to our customers and developing innovative products for exciting new markets.

I am a fashion designer. I'm not an environmentalist. When I get up in the morning number one I'm a mother and a wife and number two I design clothes. So the main thing I need to do is create hopefully exquisitely beautiful desirable objects for my customer.

I design for real people. I think of our customers all the time. There is no virtue whatsoever in creating clothing or accessories that are not practical.

This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers but it's hard for them to tell you what they want when they've never seen anything remotely like it.

When you stop talking you've lost your customer. When you turn your back you've lost her.

Brands must empower their community to be change agents in their own right. To that end they need to take on a mentoring role. This means the brand provides the tools techniques and strategies for their customers to become more effective marketers in achieving their own goals.

The creative destruction that social media is currently unleashing will change more than technology or the leader board of the Fortune 100. It is driving a qualitative shift in the nature of relationships between brands and their customers.

You want to make sure this particular car is going to please the customer and then you're going to be rewarded with something that is going to please the shareholder.

At a car dealership the person who sells the car is the hero and also gets the commission. But if the mechanics don't service that car well the customer won't return.

As Members of Congress we can now engage with our constituents via online innovations like the Huffington Post while a small business in rural Oregon can use the Internet to find customers around the world.

There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward even if it requires learning new skills. Kindle is an example of working backward.

You have got to have discipline and focus - on the customer and how you run the business.

The jewelry business is a very very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.

A satisfied customer is the best business strategy of all.

There is one other business where the customer is always wrong and that's the media.

Business is not just doing deals business is having great products doing great engineering and providing tremendous service to customers. Finally business is a cobweb of human relationships.

The purpose of a business is to create a customer.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

Statistics suggest that when customers complain business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

People will buy anything that is 'one to a customer.'

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.